Shipping policy

PLACING AN ORDER

Orders are processed Monday - Friday, 10:00 am - 17:00 pm. Orders placed on weekends & Bank Holidays will be processed the next working day. Please allow 48 hours for orders to be processed.

We aim to process your order as quickly as possible however please understand that because we work with external suppliers, brands and designers, stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and discuss with you how to proceed with your order. 

 

DELIVERY POLICY

UK Mainland Delivery
Standard Delivery (Monday - Friday): From £3.95
We offer FREE UK Delivery on orders +£150

Your order will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. Estimated shipping times can be found on the individual product page. 

It is the customer's responsibility to liaise with the courier if you need to arrange a redelivery, request the order be left in a safe place, with a neighbour etc. Should item(s) fail to deliver, and as a result, are sent back to the brand, the customer will incur the redelivery shipping costs. We are not able to refund orders or original postage costs where delivery attempts have failed. If you need us to hold your order for a set period of time, due to a renovation or you being away, please include details in the Order Notes when placing your order so we can do our best to accomodate your needs.


International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery. 

ORDER CANCELLATIONS:

Order cancellations / amendments must be made within 48 hours of purchase, provided your item hasn't already shipped.
Please send us an Order Cancellation / Amendment email with your order number and ‘CANCEL’ in the email body (example: Order #0000 CANCEL) to inform us that you would like to cancel your order. After 48 hours of purchase, or if your item has already shipped, we will be unable to cancel your order. If you cancel your order after 48 hours of your purchase, you may be subject to a transaction fee being deducted from your refund. 
We encourage you to email us prior to placing an order if you have any questions and to read the product / delivery information on the product pages.

RETURN & REFUND POLICY:

We’re sure you’ll love your purchase, however if for any reason you are not satisfied, you may submit a Return Request for your order within 14 days of receiving the item(s).
We will be happy to offer you an exchange or a refund, excluding the original cost of delivery. Products must be returned in perfect condition, unused and in original inner and outer packaging with all labels and tags attached. Return delivery fees are to be covered by the customer, unless in the case of a damaged item(s). 
Regarding the return of a furniture item which has been delivered via pallet delivery: we will not cover the cost of a new pallet, so please keep hold of this until you have checked the item(s). Furniture, lighting and fragile items such as mirrors, may be subject to a restocking fee and collection charge.
We do not accept returns for made-to-order, printed-to-order, non-standard, customised, bespoke or special order products. We are unable to offer returns on products that ship from brands based outside of the UK. We are unable to offer returns for international orders placed from outside Mainland UK. Products purchased with a preordered status are non-returnable. We are unable to accept returns for gift cards, sale items or those which have been used in conjunction with a promotional offer. 
We suggest thoroughly checking the dimensions of the product(s) you wish to order to ensure access is not a problem during delivery.

SUBMIT A RETURN REQUEST:

Please ensure you are submitting your Return Request within 14 days of of the delivery date of your order.


If your Return Request is approved and requires shipping, then you will receive an email from us with shipping instructions.
When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. We are not responsible for item(s) lost in transit. CHESKIE folk reserves the right to refuse a refund on your order, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition. Item(s) must be sent back within 7 days of the Return being generated otherwise the Return Request expires.
Your refund will be processed as soon as your item is received and been quality checked. Refunds can take up to 10 working days to appear in your account, depending on the original payment method used.

DAMAGED PRODUCTS:

If you product(s) from your order arrive damaged, please take photos of the damage(s) as well as the inner and outer packing, and email us with your order number within 48 hours of receiving the item(s). Without the correct information and images, we will not be able to investigate the issue with the couriers. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. CHESKIE folk is happy to offer a replacement on any damaged items at our expense for UK orders, should you report it within 48 hours of receiving the item(s).